Haven Savings Bank (the Bank) respects your privacy and recognizes the importance of protecting your personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, at the branches, at one of our ATMs or on the internet.
We have developed this policy to inform you of the steps we take to protect your personal information.
Haven Savings Bank Online Privacy Policy
Haven Savings Bank (the Bank) respects your privacy and recognizes the importance of protecting your personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, at the branches, at one of our ATMs or on the internet. This Online Privacy Policy provides information about how Haven Savings Bank collects and uses Personally Identifiable Information about its users obtained via the Bank’s website and mobile application. This policy also explains how we collect information based on your interaction with our website and mobile application. “Personally Identifiable Information” is specific information about users that enables us to identify you, such as your name, e-mail address and/or home address.
Disclosure of Personally Identifiable Information by Users
In general, you may visit and browse the Haven Savings Bank website and find out about our products without providing any Personally Identifiable Information about yourself. For example, you are not required, but you may choose to provide us with Personally Identifiable Information if you send us questions through e-mail or complete an application online. Information you send us will be used internally and in furtherance of the purpose for which it was provided. Personally Identifiable Information provided voluntarily through this website will not be disclosed unless we are required or permitted to do so by law.
Use of Cookies or Similar Technologies
Having Savings Bank’s website functions are based, in part, on your browser’s ability to accept cookies or similar technologies. “Cookies” are electronic files a website can send to a visitor’s web browser and are often stored on a user’s device to track the user’s areas of interest. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start-up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, our Service Providers do not store any of your personal information in cookies. For example, our website uses cookies to help us analyze how users interact with and use the website, compile reports on activity and provide other services related to activity and usage. Most browsers are initially set up to accept cookies. You may block cookies by changing the settings on your internet browser or through the use of software programs specifically designed to block cookies; however, this may limit your access to some areas of our website, and may prevent your use of the Haven Savings Bank website. Haven Savings Bank monitors this website for unauthorized attempts to upload or change information to defeat or circumvent security measures or utilize this site for other than its intended purposes. By using this website, you expressly consent to such monitoring.
Limitation on Use of Personally Identifiable Information
Generally, Personally Identifiable Information collected via this website is for use by Haven Savings Bank only. No Personally Identifiable Information about visitors to this website is sold to third parties. However, Personally Identifiable Information about you or your company may be released to third parties, shared and/or utilized to protect against or investigate fraud, if required by law and/or to establish or exercise our legal rights or defend against claims. Additionally, Haven Savings Bank may provide Personally Identifiable Information about you to outside agents or third parties under contract with Haven Savings Bank. This Personally Identifiable Information is only being provided to and is only used by those parties in conjunction with the services those parties provide to Haven Savings Bank.
How We Maintain Personally Identifiable Information
The safeguarding of Personally Identifiable Information is important to Haven Savings Bank. To protect Personally Identifiable Information from unauthorized access, we use reasonable physical, electronic, and procedural safeguards that comply with applicable federal and state laws. Electronic mail sent through the Internet may not be secure and could be intercepted by a third party. For your protection, avoid sending identifying information, such as account, Social Security or card numbers to us or others via email. Haven Savings Bank is in no way responsible for the security of Personally Identifiable Information provided by you in an unsecure manner nor is Haven Savings Bank responsible for what a third party does with any information provided by you.
How We Respond to Do Not Track Signals
If you have enabled your Internet browser to refuse cookies or have selected a “do not track” preference, we will not collect personal information about you. In addition, when you visit our website, third parties will not collect personal information about you or your online activities over time or across websites.
How We Collect Information
As part of providing financial products or services, we may obtain information about our customers and consumers from the following sources:
- When you enter data into an application for new products or services or when you use our websites, products, or services. Personal information may include your name, access number, other credentials, home or other physical address, Social Security Number, the contents of your communications with us, telephone number, and email address.
- Additionally, we may collect certain electronic data, such as your geolocation, IP address, keystrokes, website interactions, and device identifier
Browsers
We may collect certain information from your browser, such as your device type, screen resolution, operating system version and Internet browser type and version. We use this information to ensure that our websites function properly and also for security reasons.
Location Tracking
We may collect information about your physical location through our websites and mobile applications based on your IP address. IP Address is a number assigned to your computer by a Web server when you are on the Internet; we might use IP address information to determine the number of users who have visited a specific area of our Site. Please note we could use this information to identify you if necessary to comply with legal requirements or for security issues. An example includes your physical location when you search for a nearby financial advisor using your mobile device.
Third-Party Website Links
For your convenience, our website may contain links to other websites that are owned or operated by other companies (“Third Party Websites”). This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-Haven Savings Bank website or its owner. Haven Savings Bank accepts no responsibility for the content, products or services provided or any loss or damage of any sort resulting from the use of any Third-Party Websites. If you choose to access such non-Haven Savings Bank websites, you do so at your own risk, and you should be aware that those websites are governed by their own terms and conditions and privacy policies.
Mobile Applications
Haven Savings Bank’s mobile applications allow you to access your account balances and make financial transactions. The mobile application may request access to information stored on your device such as location, camera, contacts, images, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account.
It is important for you to understand that:
- Before granting access to this information, you will be prompted to give the application that permission.
- If you do not wish to grant that permission, you may decline.
- If you later change your mind, those permissions can be updated in your device’s settings.
The application may request access to the following (not limited to):
- Location – Your location is used to prevent fraudulent activity and to display locations near you.
- Contacts – Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose, and that information will not be shared.
- Camera/Images – This app uses your camera to capture check images, take pictures of receipts, scan IDs, scan authorized QR codes, and to conduct video chat.
To protect your personal information from unauthorized access and use, the Bank uses security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.
Changes to this Statement
Haven Savings Bank reserves the right to change this privacy statement at any time. Changes are effective upon posting to this site. Your use of the Site following these changes means that you accept the revised Notice.
Children’s On-Line Privacy Information
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
Making Sure Information is Accurate
Keeping your account information accurate and up to date is very important. You may review, or update certain account information by logging into the eBanking feature on the Site. If you cannot change any incorrect information online, or you prefer to request changes offline, please use the Contact Us option on our site, or call or write to us using the contact information listed on your account statements, records, or other account materials. You can also speak to a representative at any bank branch.
Promotional E-mails
You may choose not to receive promotional e-mails or electronic newsletters from us by following the instructions in the specific email from which you wish to opt-out. If you elect to stop receiving promotional emails from us, we may still contact you through email to tell you important information about us, our Site or service related matter.
Security
The safety and security of your information also depends on you. We have provided you (or where you have chosen) with a password for access to certain parts of our Website. You are responsible for keeping this password confidential and we ask that you not to share your password with anyone.
Haven Savings Bank has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We offer secure e-mail through our Internet banking service. You should use the secure mail service anytime you send us sensitive personal information.
International Users
The Haven Savings Bank Site is based in the United States and is subject to United States law. This Site is controlled, operated and administered by the Bank from its offices within the United States. This Online Privacy Policy is provided in accordance with and subject to applicable U.S. law. If you are accessing this Site using a computer that is located outside the United States, you are responsible to ensure that your Internet connection is secure and is not monitored, legally or otherwise, by any third party or jurisdiction. If you are unsure of the security of your international Internet access, you should refrain from accessing this Site until you have confirmed that your access is secure and not monitored. If you decide to continue to access this Site from your location outside the United States, you hereby agree that your use of this Site is subject to this Policy and U.S. law and that you are responsible for complying with applicable laws in all jurisdictions that govern your use and access of this Site.
