Haven Savings Bank (the Bank) respects your privacy and recognizes the importance of protecting your personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, at the branches, at one of our ATMs or on the internet.
We have developed this policy to inform you of the steps we take to protect your personal information.
Haven Savings Bank Online Privacy Policy
Haven Savings Bank (the Bank) respects your privacy and recognizes the importance of protecting your personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, at the branches, at one of our ATMs or on the internet. This Online Privacy Policy provides information about how Haven Savings Bank collects and uses Personally Identifiable Information about its users obtained via the Bank’s website and mobile application. This policy also explains how we collect information based on your interaction with our website and mobile application. “Personally Identifiable Information” is specific information about users that enables us to identify you, such as your name, e-mail address and/or home address.
Disclosure of Personally Identifiable Information by Users
In general, you may visit and browse the Haven Savings Bank website and find out about our products without providing any Personally Identifiable Information about yourself. For example, you are not required, but you may choose to provide us with Personally Identifiable Information if you send us questions through e-mail or complete an application online. Information you send us will be used internally and in furtherance of the purpose for which it was provided. Personally Identifiable Information provided voluntarily through this website will not be disclosed unless we are required or permitted to do so by law.
Use of Cookies or Similar Technologies
Having the functionality of the Savings Bank’s website depends, in part, on your browser’s ability to accept cookies or similar technologies. “Cookies” are electronic files that a website can send to a visitor’s web browser and are often stored on a user’s device to track areas of interest. Cookies cannot “read” information from your computer or be used to “steal” information; they also don’t carry viruses. Cookies are a basic way for a server to identify you—most cookies actually identify the computer you’re using at the time, not you personally. They are used for various purposes, from personalizing start-up pages to facilitating online purchases. Cookies help sites recognize return visitors and play an important role in secure Internet banking. For your security, our Service Providers do not store any of your personal information in cookies. For example, our website uses cookies to analyze how users interact with the site, generate activity reports, and provide other related services. Most browsers are initially set to accept cookies. You can block cookies by changing your browser settings or using software designed to block them; however, this may limit your access to certain parts of our website and could hinder your use of the Haven Savings Bank site. Haven Savings Bank monitors this website for unauthorized attempts to upload or alter information to bypass security measures or use the site for unintended purposes. By using this website, you expressly consent to such monitoring.
Limitation on Use of Personally Identifiable Information
Generally, Personally Identifiable Information collected through this website is for use solely by Haven Savings Bank. No Personally Identifiable Information about visitors is sold to third parties. However, you or your company’s Personally Identifiable Information may be disclosed to third parties, shared, or used to prevent or investigate fraud if required by law, or to establish or defend legal rights or claims. Additionally, Haven Savings Bank may provide your Personally Identifiable Information to outside agents or third parties under contract. This information is only given to and used by those parties in relation to the services they provide to Haven Savings Bank.
How We Maintain Personally Identifiable Information
The protection of Personally Identifiable Information is crucial to Haven Savings Bank. To safeguard this information from unauthorized access, we implement reasonable physical, electronic, and procedural measures that comply with applicable federal and state laws. Electronic mail sent via the Internet may not be secure and could be intercepted by third parties. For your safety, avoid sending identifying information, such as account numbers, Social Security numbers, or card details, to us or others through email. Haven Savings Bank is not responsible for the security of Personally Identifiable Information that you transmit insecurely, nor is it liable for any actions a third party may take with the information you provide.
How We Respond to Do Not Track Signals
If you have set your Internet browser to block cookies or have chosen a “do not track” option, we will not gather personal information about you. Additionally, when you visit our website, third parties will not collect personal data about you or your online activities over time or across different websites.
How We Collect Information
As part of providing financial products or services, we may obtain information about our customers and consumers from the following sources:
- When you enter data into an application for new products or services or when you use our websites, products, or services. Personal information may include your name, access number, other credentials, home or other physical address, Social Security Number, the contents of your communications with us, telephone number, and email address.
- Additionally, we may collect certain electronic data, such as your geolocation, IP address, keystrokes, website interactions, and device identifier
Browsers
We may collect certain information from your browser, such as your device type, screen resolution, operating system version, and Internet browser type and version. We use this information to ensure our websites work properly and for security reasons.
Location Tracking
We may collect your physical location information through our websites and mobile apps based on your IP address. An IP address is a number assigned to your device by a Web server when you’re online; we might use IP address data to track the number of visitors to specific areas of our Site. Please note, we could use this information to identify you if needed to comply with legal requirements or for security reasons. For example, it could show your physical location when you search for a nearby financial advisor on your mobile device.
Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.
Opting Out of Location Tracking. If you initially consented to the collection of geolocation information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.
Third-Party Website Links
For your convenience, our website may contain links to other websites that are owned or operated by other companies (“Third Party Websites”). This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-Haven Savings Bank website or its owner. Haven Savings Bank accepts no responsibility for the content, products or services provided or any loss or damage of any sort resulting from the use of any Third-Party Websites. If you choose to access such non-Haven Savings Bank websites, you do so at your own risk, and you should be aware that those websites are governed by their own terms and conditions and privacy policies.
Mobile Applications
Haven Savings Bank’s mobile apps let you view your account balances and perform financial transactions. The app may ask for access to information stored on your device, such as location, camera, contacts, images, or other features you’re enrolled in, to enhance your user experience, improve our services, and add extra security to protect your account.
It’s important for you to know that:
- You will be prompted to grant permission before the app accesses this information.
- If you don’t want to grant permission, you can decline.
- You can change your permissions later in your device’s settings.
The app may request access to the following (not limited to):
- Location – To help prevent fraud and show nearby locations.
- Contacts – To add contacts for sending money through the app. Only the contacts you choose will be added, and that information won’t be shared.
- Camera/Images – To capture check images, take pictures of receipts, scan IDs, scan authorized QR codes, and conduct video chats.
To protect your personal information from unauthorized access, the Bank employs security measures that adhere to federal law. These include computer safeguards, secured files, and protected buildings.
The app retains your information in accordance with state and federal record-keeping laws. Please contact us to learn about the specific timeframes for your stored data and whether it can be deleted.
Changes to this Statement
Haven Savings Bank reserves the right to change this privacy statement at any time. Changes are effective upon posting to this site. Your use of the Site following these changes means that you accept the revised Notice.
Children’s On-Line Privacy Information
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
Making Sure Information is Accurate
Keeping your account information accurate and up-to-date is crucial. You can review or update certain account details by logging into the eBanking feature on the site. If you’re unable to change any incorrect information online or prefer to request changes offline, please use the ‘Contact Us’ option on our site or contact us by phone or mail using the information listed on your account statements, records, or other relevant materials. You can also speak with a representative at any bank branch.
Promotional E-mails
You can opt out of receiving promotional emails or newsletters from us by following the instructions in the specific email you want to stop from receiving. If you choose to stop receiving promotional emails, we may still contact you via email to provide important information about us, our site, or related services.
Security
The safety and security of your information also depend on you. We have provided you (or your choice) with a password to access certain parts of our website. You are 5 | P a g e responsible for keeping this password confidential, and we ask that you not share it with anyone.
Haven Savings Bank has implemented strict policies and procedures to protect your personal information. We limit employee access to your sensitive data to a “need-to-know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to secure your nonpublic personal information. We train our employees on the importance of confidentiality and customer privacy. We take appropriate disciplinary actions to uphold employee privacy responsibilities. We provide secure e-mail through our Internet banking service. You should always use the secure mail service when sending us sensitive personal information.
International Users
The Haven Savings Bank Site is located in the United States and is governed by U.S. law. This site is managed, operated, and controlled by the Bank from its offices within the United States. This Online Privacy Policy is provided in accordance with and subject to applicable U.S. law. If you access this site using a computer outside the United States, you are responsible for ensuring your Internet connection is secure and not monitored, legally or otherwise, by any third party or jurisdiction. If you are unsure about the security of your international Internet access, you should avoid using this site until you confirm that your access is secure and unmonitored. By continuing to access this site from outside the United States, you agree that your use is subject to this policy and U.S. law, and you are responsible for complying with all applicable laws in the jurisdictions governing your use and access.
